eRX Messages

Please note that this functionality is not available to all users at this time.  Please contact Physician Support if you would like to be part of the beta release.

eRX Messages are electronic renewal (refill) requests generated by the pharmacy and sent to the prescriber for approval.  The number next to the link is the number of waiting renewals for the prescriber. The prescriber has 72 hours to act on the renewal request.  If no action is taken by that time, the renewal request will expire and automatically be removed.

A toolbar is located at the top right of the screen.  A count will be next to the icon if there are any outstanding items requiring action.  The eRX Message icon can be clicked to view the prescriptions that are awaiting renewal.

After selecting the eRX Messages menu option, the Rcopia window opens with a list of renewal requests from the pharmacies. The renewal request list is sorted alphabetically by the patient’s last name.  Data for the patient includes last name, first name, DOB, gender, address, and telephone number. The prescription information for the patient will include original prescription order details and requesting medication information. 

Each renewal request requires the prescriber to act within 72 hours.  The possible actions displayed are detailed below.

Action Description
None A renewal where no action has occurred.  This is the default.
Forward Not available at this time.  There are no covering rights.  The only available provider is yourself.
Remove Removes the request from the list and should only be used if you have previously handled this request and it is a duplicate.
Modify suggested Allows you to modify the suggested prescription. 
Chose a new drug Allows you to change the prescription. When the prescription is changed, the prescription becomes a pending prescription in the prescription report. This will alert the pharmacy that the requested renewal has been denied, but a new prescription will follow.
Deny Denies the request and sends a denial message to the pharmacy.  A denial reason must be selected.
Renew Renews the prescription with the desired amount of total refills. 


To act on a renewal request:

Step 1: Select the renewal and the renewal details will display

Step 2: Select Renew from the ACTION dropdown

NOTE: After the Renew action is selected, the record will turn green and the Send button will be enabled.  Multiple orders can be renewed at one time. 

Step 3: Enter any response notes or comments, if needed

Step 4: Review prescription details and click Send

NOTE: By sending, it will send all the selected approved renewals requests to the pharmacy.


To deny a renewal request:

Step 1: Locate the appropriate patient’s renewal request(s)

Step 2: Select Deny from the ACTION dropdown

NOTE: After the Deny action is selected, the record will turn red and the Send button will be enabled.  Multiple prescription renewals can be acted upon at one time. 

Step 3: Select Denial Reason from the dropdown

Step 4: Enter any response notes or comments, if needed

Step 5: Click Send


To modify the suggested prescription renewal:

Step 1: Locate the appropriate patient’s renewal request

Step 2: Select Modify suggested from the ACTION dropdown

NOTE: After the Modify suggested action is selected, the record will turn yellow and the Send button will be enabled.  Multiple renewal requests can be acted upon at one time. 

Step 3: Enter any response notes or comments, if needed

Step 4: Click Send

Step 5: Enter appropriate medication prescription details

Step 6: Click Review

Step 7: Review the prescription details

Step 8: Click Save Pending RX


To choose a new medication:

Step 1: Locate the appropriate patient’s renewal request

Step 2: Select Choose a new medication from the ACTION dropdown

Step 3: Enter new medication into the search field

Step 4: Select the appropriate strength

Step 5: Enter any response notes or comments, if needed

Step 6: Click Send

Step 7: Review the prescription details

Step 8: Click Save Pending RX

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