Mobile CWOW Orders

A list of unreviewed CWOW orders entered at the direction of the physician by the care team in a DaVita facility will be displayed in descending entry date order.  Following review, the physician may sign the order to complete the approval process or dispute the order for the care team member to address.

The list of orders will be organized in three queues:  Recent, All, and Refuted.  The count in parenthesis to the right of the queue name reflects the number of orders in the queue. 

A provider has the ability to review and take collective action on all CWOW orders entered in the last 7 days, given the contemporaneous nature of those orders.  The orders under the Recent queueare sorted based on the order’s Entered Date from the most recent to the oldest.  The physician may sign each order or dispute the order if there is an issue for the care team to address. 

The second queue available is All.  This queue displays all of the provider’s unreviewed orders and allows the provider to act on up to 20 orders at a time.  The count displayed to the right of the queue name reflects the number of orders in the queue.  Please note that this number includes orders that are in the Recent queue - if those orders are acted upon, this total number will decrease.  The All queue is sorted based on the order’s Entered Date from the oldest order to the newest.   The physician may sign each order or dispute the order if there is an issue for the care team to address. 

The third queue available is Refuted orders.  The refuted order list is sorted based on the order’s Entered Date from the oldest order to the newest.  

The information displayed for orders in all queues is detailed below.

Data Description
Patient The name of the patient associated with the order.  The information will be displayed as last name, first name and will include the patient’s age gender and MPI#, if documented in their chart. 
Facility The facility where order was originated.
Status The current state of the order.  The options will be: NEW (new order), DC (discontinued order), CHG (change made to order), RENEW (renewed order).
Order ID The order id number for the order.
Entered The date the order was created.  
Order The details of the order.
Justification Qualifying information as to why this order is necessary.

To sign all recent orders:

From the Recent queue, a provider has the ability to review and take collective action on all orders entered in the last 7 days, given the contemporaneous nature of those orders.  Steps to complete this are detailed below.  

Step 1:Review the order details

Step 2:Scroll to the bottom of the list and, if appropriate, tap SIGN ALL

Step 3: Enter your password

Step 4: Tap SUBMIT

NOTE: Touch/Face ID can be used to sign orders if the Sign Orders functionality was enabled under Settings.

All Queue

Orders that have not had signed approval by the physician yet are considered unsigned orders. These orders are reviewed, then signed or disputed.

To sign an individual order:

Step 1:Tap the applicable order

Step 2: Review the order details and, as appropriate, tap SIGN

Step 3: Enter your password

Step 4: Tap SUBMIT

NOTE: Touch/Face ID can be used to sign orders if the Sign Orders functionality was enabled under Settings.

Alternate Option: Slide the order to the left to reveal the Sign option.  Tap SIGN to sign the order.

To sign a group of up to 20 orders:

The Unsigned Orders queue displays all of the provider’s unsigned orders and allows the provider to act on up to 20 orders at a time.  Use the white arrows located at the bottom of the screen to go forward or backward in the list of orders.

Step 1:Review the order details

Step 2:Scroll to the bottom of the list and, if appropriate, tap SIGN ORDERS  

Step 3: Enter your password

Step 4: Tap SUBMIT

NOTE: Touch/Face ID can be used to sign orders if the Sign Orders functionality was enabled under Settings.

To dispute an order:

A provider has the ability to dispute an order assigned to them if the order is incorrect in some way.  The order will be sent back to the care team member to modify, discontinue, change the provider, or refute. 

Orders originating in CWOW have five dispute reasons (Not My Patient, Duplicate, Discontinued in Error, Order Not Given by Me, and Other) available for all order statuses.

Step 1:Tap the applicable order

Step 2: Review the details of the order and, if appropriate, tap DISPUTE

Step 3:Select the applicable reason

NOTE: If you select “Order Detail Incorrect” or “Other” a comment the length of at least 5 characters will be required.

Step 4: Click SUBMIT

The order will be removed from the Orders list and be sent to the facility where the order originated.

Alternate Option: Slide the order to the left to reveal the Dispute option.  Tap DISPUTE to dispute the order.

Refute Orders Queue

A provider has the ability to dispute a CWOW order assigned to them if the order is incorrect in some way.  The order will be sent back to the DaVita teammate to modify, discontinue, change the provider, or refute.  Disputed orders will be put on hold and cannot be acted upon until resolved and signed by the physician. 

If the DaVita teammate disagrees with the dispute action, the order may be sent back to the OneView provider for further review in the form of a refuted order.  An order can only be refuted by a nurse a maximum of two times.  If the second refute is disputed by the provider, the order will be put on hold.

To sign a refuted order:

Step 1: Tap the applicable order

Step 2: Review the order details and, as appropriate, tap SIGN

Step 3: Enter your password

Step 4: Tap SUBMIT

NOTE: Touch/Face ID can be used to sign orders if the Sign Orders functionality was enabled under Settings.

Alternate Option: Slide the order to the left to reveal the Sign option.  Tap SIGN to sign the order.

To dispute a refuted order:

Step 1:Tap the applicable order

Step 2: Review the details of the order and, if appropriate, tap DISPUTE

Step 3:Select the applicable reason

NOTE: If you select “Order Detail Incorrect” or “Other” a comment the length of at least 5 characters will be required.

Step 4:Click SUBMIT

The order will be removed from the Orders list and be sent to the facility where the order originated.

Alternate Option: Slide the order to the left to reveal the Dispute option.  Tap DISPUTE to dispute the order. 

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us