Mobile Orders

A list of unreviewed orders entered at the direction of the physician by the care team in a DaVita facility will be displayed in descending entry date order.  Following review, the physician may sign the order to complete the approval process or dispute the order for the care team member to address.

The list of orders will be organized in two queues:  Last 7 Days and All Orders.  The count in parenthesis to the right of the queue name reflects the number of orders in the queue. 

A provider has the ability to review and take collective action on all Snappy orders entered in the last 7 days, given the contemporaneous nature of those orders.  The orders under Last 7 Daysare sorted based on the order’s Entered Date from the most recent to the oldest.  The physician may sign each order or dispute the order if there is an issue for the care team to address. 

The second queue available is All Orders.  This queue displays all of the provider’s unreviewed orders and allows the provider to act on up to 20 orders at a time.  The count displayed to the right of the queue name reflects the number of orders in the queue.  Please note that this number includes orders that are in the Last 7 Days queue - if those orders are acted upon, this total number will decrease.  The All Orders list is sorted based on the order’s Entered Date from the oldest order to the newest.  

The information displayed for orders in both queues is detailed below.

If notification settings are enabled through your iPhone settings, a push notification will be sent every 7 days if there are 100 or more unreviewed orders that are at least 21 days old in your orders queue.

Unreviewed Orders

Orders that have not had signed approval by the physician yet are considered unsigned orders. These orders are reviewed, then signed or disputed.

To sign an individual order:

Step 1: Tap the applicable order

Step 2: Review the order details and, as appropriate, tap SIGN

Step 3: Tap SIGN

Alternate Option: Slide the order to the left to reveal the Sign option.  Tap SIGN to sign the order.

To sign all recent orders:

From the Last 7 Days queue, a provider has the ability to review and take collective action on all orders entered in the last 7 days, given the contemporaneous nature of those orders. Steps to complete this are detailed below.  

Step 1: Review the order details

Step 2: Scroll to the bottom of the list and, if appropriate, tap SIGN ALL

Step 3: Tap SIGN

To sign a group of up to 20 orders:

The All Orders queue displays all of the provider’s unsigned orders and allows the provider to act on up to 20 orders at a time.  Use the white arrows located at the bottom of the screen to go forward or backward in the list of orders.

Step 1: Review the order details

Step 2: Scroll to the bottom of the list and, if appropriate, tap SIGN ORDERS

Step 3: Tap SIGN

Disputed Orders

A provider has the ability to dispute an order assigned to them if the order is incorrect in some way.  The order will be sent back to the care team member to modify, discontinue, change the provider, or refute. 

Orders originating in Snappy have six dispute reasons (Not My Patient, Duplicate, Discontinued in Error, Order Not Given by Me, Order Detail Incorrect and Other) available for all order statuses.

At this time OneView is not able to process “Disputes” on renewal orders in CWOW clinics. Please see a DaVita care team member to make any changes or to discontinue this order.

To dispute an order:

Step 1: Tap the applicable order

Step 2: Review the details of the order and, if appropriate, tap DISPUTE

Step 3: Select the applicable reason

NOTE: If you select “Order Detail Incorrect” or “Other” a comment the length of at least 5 characters will be required.

Step 4: Click SUBMIT

The order will be removed from the Orders list and be sent to the facility where the order originated.

Alternate Option: Slide the order to the left to reveal the Dispute option.  Tap DISPUTE to dispute the order.

Content on this site is for informational purposes only and does not represent actual patient data.