eRx Messages Queue

Updated January 03, 2025 23:41

Cortnie Sproul

The eRx Messages queue lists electronic renewal (refill) requests generated by the pharmacy and sent to the prescriber for approval.

The number located to the right of the link is the number of waiting renewals for the prescriber.

Time Limitation

The prescriber has 72 hours to act on a renewal request. If no action is taken by that time, the renewal request will expire and automatically be removed.

Viewing eRx Messages in Rcopia

Click eRx Messages in OneView to view the prescriptions that are awaiting renewal in Rcopia. After selecting eRx Messages, the Rcopia window opens with a list of renewal requests from the pharmacies.

Rcopia will display a renewal count as well, in the upper-right corner.

Renewal List in Rcopia

The renewal list is sorted alphabetically by the patient’s last name.

Data for the patient includes last name, first name, DOB, gender, address, and telephone number.

The prescription information for the patient will include original prescription order details and requesting medication information.

Renewal Actions

Each renewal request requires the prescriber to act within 72 hours. The possible actions displayed are detailed below.

Action	Description
None	A renewal where no action has occurred. This is the default.
Forward	Not available at this time. There are no covering rights. The only available provider is yourself.
Remove	Removes the request from the list and should only be used if you have previously handled this request and it is a duplicate.
Modify suggested	Allows you to modify the suggested prescription.
Chose a new drug	Allows you to change the prescription. When the prescription is changed, the prescription becomes a pending prescription in the prescription report. This will alert the pharmacy that the requested renewal has been denied, but a new prescription will follow.
Deny	Denies the request and sends a denial message to the pharmacy. A denial reason must be selected.
Renew	Renews the prescription with the desired amount of total refills.

Steps to Act on a Renewal Request

Click here to view the steps

Select the renewal and the review the details
Select Renew from the ACTION dropdown	NOTE: After the Renew action is selected, the record will turn green and the Send button will be enabled. Multiple orders can be renewed at one time.
Enter any response notes or comments, if needed
Review prescription details and click Send

NOTE: After clicking the “Send” button, all the selected approved renewals requests are signed and sent to the pharmacy.

The renewal will appear as a prescription medication on the patient’s medication list in OneView and Rcopia.

Steps to Deny a Renewal Request

Click here to view the steps

Locate the appropriate patient’s renewal request(s)
Select Deny from the ACTION dropdown	NOTE: After the Deny action is selected, the record will turn red and the Send button will be enabled. Multiple prescription renewals can be acted upon at one time.
Select Denial Reason from the dropdown
Enter any response notes or comments, if needed
Click Send

Steps to Modify Suggested Prescription Renewal

Click here to view the steps

Locate the appropriate patient’s renewal request
Select Modify suggested from the ACTION dropdown	NOTE: After the Modify suggested action is selected, the record will turn yellow and the Send button will be enabled. Multiple renewal requests can be acted upon at one time.
Enter any response notes or comments, if needed
Click Send
Enter the appropriate medication prescription details
Click Review
Review the prescription details
Click Save Pending RX

Steps to Select a New Medication

Click here to view the steps

Locate the appropriate patient’s renewal request
Select Choose a new drug from the ACTION dropdown
Enter the new medication into the search field
Select the appropriate strength
Enter any response notes or comments, if needed
Click Send
Enter the prescription details
Click Review
Review the details and click Save Pending RX