Disputed Orders
A provider has the ability to dispute an order assigned to them if the order is incorrect in some way. The order will be sent back to the registered nurse to modify, discontinue, change the provider, or refute.
The options available for dispute reasons will change based on the status of order that is being disputed. The options for orders originating in CWOW are detailed below.
| Order Status | Dispute Reason Options |
| New Orders | Not My Patient, Duplicate Order, Not Given By Me, Order Detail Incorrect, Other |
| Changed Orders | Not My Patient, Order Not Given By Me, Order Detail Incorrect, Other |
| Discontinued Orders | Not My Patient, Discontinued in Error, Order Not Given By Me, Other |
| Renewed Orders | Not available at this time. You must see a DaVita care team member to make any changes or discontinue this type of order. |
Currently, OneView cannot process “Disputes” on renewal orders in CWOW clinics. Please see a DaVita care team member to make any changes or to discontinue this order.
Steps to Dispute an Order
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Alternate Option: Select the Dispute icon located to the right of the order. |
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NOTE: If you select “Order Detail Incorrect” or “Other” a comment the length of at least 5 characters will be required. |
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The order will be removed from the Orders list and be sent to the clinic where the order originated.
Disputing Additional Orders for a Patient
If “Not My Patient” or “Order Not Given By Me” is selected as the reason for the dispute, it will automatically initiate a search for more unsigned orders for the patient.
If more unsigned orders are found, OneView will display the additional orders, which can be disputed at one time by following the additional steps:
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NOTE: The count displayed to the right of Dispute reflects |