Refuted Orders
A provider has the ability to dispute an order assigned to them if the order is incorrect in some way. The order will be sent back to the DaVita teammate to modify, discontinue, change the provider, or refute. Disputed orders will be put on hold and cannot be acted upon until resolved and signed by the provider.
If the DaVita teammate disagrees with the dispute action, the order may be sent back to the OneView provider for further review in the form of a refuted order. A refuted order will appear in the top of the orders queue in the refuted orders grid. An order can only be refuted by a nurse a maximum of two times. If the second refute is disputed by the physician, the order will be put on hold.
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The list of refuted orders will be positioned at the top of the provider’s CWOW Orders list. The list can be minimized by clicking the minus sign in the right corner of the header bar.
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Steps to Refute
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NOTE: Comments related to why the order was refuted are in the Dispute History section of the order details. |
| Alternate Option: Select Sign from the orders list |
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