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The Comms Hub may contain alerts, content items, or blue call to action cards. |
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The communication cards provide consolidated content for physician communications. Access and the individual communications received are based on the user’s role, Palmer/Division, or specific NPI. The cards are listed by date in descending order.
Unread Messages
Unread messages will have an orange band at the top of the card. All items have a category tag, title/ subject, summary, and expiration date in which the card will automatically be removed from the list. The communication cards expire on the expiration date set on the communication, which can be up to six months unless bookmarked.
Search
To search for text in the title/subject, type at least 3 alpha characters. If numbers or special characters are entered in the Search area, the following error message displays, "You may only enter A-Z in the search string". The search is for a single word only and if more than one word is entered, the error message "You may only enter one word for your search." displays. Search results display in default sort order. Search results will not return expired content. Clearing the search criteria will reload all the content.
To only show unread or bookmarked content, click the box next to the appropriate selection.
Bookmark
Each communication card has a bookmark icon near the bottom right, allowing you to save and quickly view important items. Once an item is bookmarked, the bookmarked item will be visible with the bookmarked icon and auto-expire after seven years. To remove the bookmark, click the bookmark icon again.
Read Messages
To read a communication card, tap to expand it and read the full message. You will have the option to respond or mark whether or not the message was helpful, as well as view attachments, if applicable.
Categories
The category tag icons are located above the communication cards. The icon will be green if selected.
Click on the icon to filter by the selections below.
| Category Tag | Description |
| Clinical | Clinical Quality and Excellence |
| Gov’t | Government Affairs |
| Home | Home Modality |
| Other | Other |
| Patients | Patient Engagement |
| Policies | Policy and Procedure |
| OCMO | OCMO (Office of Chief Medical Officers) Memos |
RESET will return the view to all content.
Linked Files
Linked files will be available for download by tapping the name of the file or the download icon. Providers will be redirected to the sign-on page and must enter their DaVita username and password to access secure communications and marketing materials in the Comms Hub. After the provider has entered their username and password, a separate tab opens, and the PDF, document, video, audio file, email, or link will appear.