Refuting Orders on Mobile

Refuting an Order

A provider has the ability to dispute a CWOW order assigned to them if the order is incorrect in some way. The order will be sent back to the DaVita teammate to modify, discontinue, change the provider, or refute. Disputed orders will be put on hold and cannot be acted upon until resolved and signed by the physician.

If the DaVita teammate disagrees with the dispute action, the order may be sent back to the OneView provider for further review in the form of a refuted order.

Steps to Sign a Refuted Order

Click here to view the steps

Tap the applicable order
Review the order details and, as appropriate, tap Sign
Tap Sign
Tap Ok

Steps to Dispute a Refuted Order

Click here to view the steps

Tap the applicable order
Review the details of the order and, if appropriate, tap Dispute Again
Select the applicable reason	NOTE: If you select “Order Detail Incorrect” or “Other” a comment the length of at least 5 characters will be required.
Tap Submit
Tap Ok

After Refuting an Order

The order will be removed from the Orders list and be sent to the facility where the order originated.