Disputed Orders
A provider has the ability to dispute an order assigned to them if the order is incorrect in some way. The order will be sent back to the registered nurse to modify, discontinue, change the provider, or refute.
The options available for dispute reasons will change based on the status of order that is being disputed. The options for orders originating in CWOW are detailed below.
| Order Status | Dispute Reason Options |
| New Orders | Not My Patient Duplicate Order Not Given By Me Order Detail Incorrect Other |
| Changed Orders | Not My Patient Order Not Given By Me Order Detail Incorrect Other |
| Discontinued Orders | Not My Patient Discontinued in Error Order Not Given By Me Other |
| Renewed Orders | Not My Patient Other |
Orders originating in Snappy have the same six dispute reasons (Not My Patient, Duplicate, Discontinued in Error, Order Not Given by Me, Order Detail Incorrect and Other) available for all orders statuses.
At this time OneView is not able to process “Disputes” on renewal orders in CWOW clinics. Please see a DaVita care team member to make any changes or to discontinue this order.
To dispute an order:
Step 1: Tap the applicable order
Step 2: Review the details of the order and, if appropriate, tap Dispute
Alternate Option: Select the Dispute icon
NOTE: At this time OneView is not able to process “Disputes” on renewal orders in CWOW clinics. Please see a DaVita care team member to make any changes or to discontinue this order.
Step 3: Select the applicable reason
NOTE: If you select “Order Detail Incorrect” or “Other” a comment the length of at least 5 characters will be required.
Step 4: Click Dispute
The order will be removed from the Orders list and be sent to the clinic where the order originated.
NOTE: If “Not My Patient” or “Order Not Given By Me” is selected as the reason for the dispute, it will automatically initiate a search for more unsigned orders for the patient. If more unsigned orders are found, these orders can be disputed at one time by following the additional steps listed below:
Step 5 (Optional): Review the additional unsigned orders and make any appropriate changes, if needed
Step 6 (Optional): Click Dispute
NOTE: The count displayed to the right of Dispute reflects the number of orders that will be disputed at one time.
Content on this site is for informational purposes only and does not represent actual patient data.