Disputed Orders

A provider has the ability to dispute an order assigned to them if the order is incorrect in some way. The order will be sent back to the registered nurse to modify, discontinue, change the provider, or refute. 

The options available for dispute reasons will change based on the status of order that is being disputed.  The options for orders originating in CWOW are detailed below.

Order Status Dispute Reason Options
New Orders Not My Patient
Duplicate
Order Not Given By Me
Order Detail Incorrect
Other
Changed Orders Not My Patient
Order Not Given By Me
Order Detail Incorrect
Other
Discontinued Orders Not My Patient
Discontinued in Error
Order Not Given By Me
Other
Renewed Orders Not My Patient
Other


Orders originating in Snappy have the same six dispute reasons (Not My Patient, Duplicate, Discontinued in Error, Order Not Given by Me, Order Detail Incorrect and Other) available for all orders statuses.

To dispute an order:

Step 1: Tap the applicable order

Step 2: Review the details of the order and, if appropriate, tap Dispute

Alternate Option: Select the Dispute icon

Step 3: Select the applicable reason

NOTE: If you select “Order Detail Incorrect” or “Other” a comment the length of at least 5 characters will be required.

Step 4: Click Dispute

The order will be removed from the Orders list and be sent to the clinic where the order originated.

NOTE: If “Not My Patient” or “Order Not Given By Me” is selected as the reason for the dispute in the Snappy Order queue, it will automatically initiate a search for more unsigned orders for the patient.  If more unsigned orders are found, these orders can be disputed at one time by following the additional steps listed below:

Step 5 (Optional): Review the additional unsigned orders and make any appropriate changes, if needed

Step 6 (Optional): Click Dispute

NOTE: The count displayed to the right of Dispute reflects the number of orders that will be disputed at one time.


Recent Snappy Orders

A provider has the ability to review and take collective action on all Snappy orders entered in the last 7 days, given the contemporaneous nature of those orders.  The orders under the header of Orders Entered in the Last 7 Days are sorted based on the order’s Entered Date from the most recent to the oldest.  The physician may sign each order or dispute the order, if there is an issue for the care team to address.  The count displayed to the right of the queue name reflects the number of orders in the queue.  The list can be minimized by clicking the minus sign in the right corner of the header bar. 

The second queue available for the Snappy orders is All Orders.  This queue displays all of the provider’s unsigned orders and allows the provider to act on up to 20 orders at a time.  The count displayed to the right of the queue name reflects the number of orders in the queue.  Please note that this number includes orders that are in the Orders Entered in the Last 7 Days queue - if those orders are acted upon, this total number will decrease.  The All Orders list is sorted based on the order’s Entered Date from the oldest order to the newest.   

To sign all recent Snappy orders:

Step 1: Review the order details and, if appropriate, tap Sign All Recent Orders

NOTE: If the provider needs to dispute an individual order in the Orders Entered in the Last 7 Days queue, please refer to information on Disputed Orders.  The dispute functionality is the same for all queues.

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